Engagement
3–6 months
Usually it is about replacing something; a spreadsheet that has become unreadable, an application from another era, or a subscription that does not quite match the needs. I build custom software. A website, a (desktop) app, or both, that fits exactly.
The businesses I focus on usually do not need more software, but less. What is there is often partly right; a spreadsheet that has grown too big, an application from the nineties, or a subscription whose costs keep climbing.
My approach starts with shadowing. Literally; a couple of days next to the person doing the work, in the car, behind the counter, at the kitchen table. That is where you see how it really works. The notepads, the USB stick, the 'yes-that-is-just-how-I-always-do-it'. That is what we are going to replace.
Deliberately simple. No difficult terms, no cloud migration just because we can, no features no one asked for. The goal is software you forget about, because it works.
A day or two next to the people who will use it. Notes, screenshots, the workflow as it really happens.
The existing flow first in code, almost one-to-one. No improvements yet, just the friction taken off.
Once it works, out goes what no one uses. Fewer screens, fewer fields, fewer clicks.
Live, documented, in your own hands. A manual plus a call where I walk you through everything, so you can take it from there yourself.
"The best software is software you forget exists."